Scams work because they look like the real thing, and scammers often contact you when you're busy or not expecting it. Criminals use new technology, new products, and major events to create believable stories that pressure you into giving money or personal details.
Always stop and check before you act. Scammers rely on you missing warning signs because you're in a hurry, don't want to miss a "great deal," or because the message seems to come from someone you trust.
What is a scam?
Scams are economic crimes run by people who are often organised and sophisticated.
A scam is when someone deceives you into giving money or personal/financial details so they can steal from you.
A scam is not someone hacking your device, buying something poor quality, or simply overpaying. Not every bad experience is a scam—consumer law may apply. But deliberate trickery for money or details is a scam.
Common signs of a scam
It can be hard to spot a scam, but these warning signs can help:
It's an amazing opportunity to make or save money
Scammers make you believe you're getting an incredible deal and pressure you to act quickly so you don't miss out. If it seems too good to be true, it usually is.
Someone you haven't met needs your help—and money
They use emotional or tragic stories to get you to send money. Be wary of any request for money. Don't send more than you can afford to lose unless you can independently confirm the story.
The message contains links or attachments
Don't click links or open attachments from emails or texts without checking. Verify the sender. When in doubt, go to the website or app yourself instead of clicking a link.
You feel pressured to act quickly
Scammers don't want you to think. They rush you by saying you'll miss out or that something bad will happen. Slow down and verify before you act.
They ask you to pay in unusual ways
Requests for payment via gift cards, prepaid cards, or cryptocurrency are huge red flags. Once sent, that money is usually gone for good.
They ask you to set up new accounts or payment IDs
If someone wants you to open a new bank account or payment profile to pay them (or receive payment), be very suspicious. Your bank won't ask you to open new accounts to "keep your money safe."
Watch out for follow-up scams
If scammers have already taken your money or details, they often try again. Sadly, many victims are targeted more than once. Be especially careful if someone contacts you offering to "help you get your money back"—that can be another scam. If you've been affected, follow our Immediate response (0–24 hours) steps and get emotional support if you need it. Report the scam and see Need help now? for official links by country.
Stop – Check – Protect
Don't give money or personal information to anyone if you're unsure.
Ask yourself: could this message or call be fake?
Act quickly if a scammer has your money—contact your bank and report the scam. Use Need help now? for official reporting links.