Financial and banking scams

Summary & what to do

For issues with bank accounts, credit cards, loans, mortgages, or debt collectors—including scams like fake bank texts or Zelle/transfer fraud—report to the agencies below. If money was stolen, also contact your bank and local police or the FBI as appropriate.

What to do right now

  • Stop any further transfers or payments.
  • Contact your bank or card issuer to report fraud and protect your account.
  • Save all evidence: dates, amounts, messages, and how you paid.
  • Report to the right official channel using the links below.

Where to report

Who: The CFPB takes complaints about banks, credit cards, loans, mortgages, and debt collection.

When to use: Use this for problems with financial products or services, including scams involving your bank or card.

What to prepare:

  • Dates and amounts
  • Name of company and account details
  • What happened
  • Steps you've already taken

Go to CFPB complaint portal

Who: Federal banking regulators (OCC, Fed, FDIC) provide fraud resources and oversight.

When to use: Use their resources for fraud involving banks they supervise; CFPB may still be the main place to file a complaint.

What to prepare:

  • Your bank name
  • Dates and description of the issue

USA.gov – Bank complaints and fraud

If money was stolen or you are a victim of fraud, also contact your local police and consider IC3 for internet-related theft.

Scam types in this category

Detailed guides and where to report each:

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