Who: The FTC collects reports of moving company fraud.
When to use: Use when a mover demanded more money or held your goods.
What to prepare:
- Company name
- What happened
- Amount
FTC ReportFraud~5 min
Category: Housing & rental
Moving company hostage-goods scam
How it often plays out
A moving company loads your belongings and then demands much more money than the quote to deliver them, or holds your items "hostage" until you pay extra fees. Some use lowball quotes and then add charges; others are outright frauds that take your things and disappear. Once your belongings are on the truck, you have very little leverage. Always get a written estimate, check the mover's license (FMCSA for interstate moves), and never pay the full amount before delivery.
How to spot it
Common red flags: pressure to act immediately, requests for payment by gift card or wire, offers that seem too good to be true, or unsolicited requests for your personal or financial details.
Do's and don'ts
Do
- Get a written estimate and read the contract.
- Check the mover's license (FMCSA for interstate) and reviews.
- Report to the FMCSA and state AG if you are being held up.
Don't
- Pay the full amount before delivery.
- Hire without a written estimate or contract.
- Use a mover that is not licensed for interstate moves when moving across state lines.
Summary & what to do
Dishonest movers quote low, then demand more money before releasing your belongings, or hold your goods hostage. Get written estimates and check reviews and licensing before hiring.
What to do right now
- Get a written estimate and read the contract. Check the mover's license (FMCSA for interstate) and reviews.
- Do not pay the full amount before delivery. Report to the FMCSA and state AG if you are being held up.
- File a complaint with the FTC and your state consumer protection or AG.
Where to report
Who: FMCSA regulates interstate movers and takes complaints.
When to use: Use for interstate moves.
What to prepare:
- Mover name
- Details
Who: Your state Attorney General often handles intrastate moving complaints.
When to use: Use to report in your state.
What to prepare:
- What happened
Build your knowledge: Recommended reading — books & free websites on financial literacy and fraud awareness